Shipping and returns
We like to keep things clear. This is how shipping and returns work at jolotte.
Shipping
Delivery time: usually 1 to 5 working days after your order.
Shipping costs: not included in the product price. You will see the exact amount separately at checkout, before you pay.
Carrier: we ship with a trusted carrier such as bpost or PostNL.
Packaging: we pack every print carefully, so it arrives in one piece.
Returns
14 days to change your mind: you can cancel your purchase within 14 days of receiving it, without giving a reason.
How: send an email to info@jolotte.be with your order number. Then send the item back within 14 days, unused and well packed.
Return costs: sending the item back is at your own expense. Returns are not free, so we recommend a tracked shipment.
Refund: we refund the purchase price and the original standard shipping costs within 14 days of your cancellation. We may wait until we have received the item back.
Damaged or wrong item?
Did something break during transport, or did you receive the wrong item? Let us know as soon as possible with a photo, and we will make it right at our expense.
Of course, the legal 2-year warranty applies.